Shipping and delivery (consignments to private customers)

Shipping costs inside Germany are EUR 6.30. For Germany and Austria: Consignments with an order value of EUR 50.00 or more ship free of charge.


Shipping to foreign countries

Shipping costs for consignments to foreign addresses are calculated by consignment weight. Shipping costs for online orders are itemized separately in the shopping cart.
The mode of shipping is chosen by us or, as applicable, by the carrier we commission. If ordered products are not all available, we are entitled to make part deliveries at our expense. Insofar as our contractual partner is not a consumer (Section 13, German Civil Code), place of performance is our dispatching store and the goods are shipped at contractual partner's risk.
If you have questions about our ordering system, please email them to: webshop@teneues.com. All orders are subject to the general terms and conditions of sale and supply of teNeues Media GmbH & Co. KG.


Customs duties

Consignments you receive from countries outside the European Union might incur customs or import duties that are due as soon as the consignment arrives in your country. You must bear charges for customs release; we have no influence on these charges and we cannot estimate them in advance. Customs regulations vary considerably from country to country. It is advisable to contact your local customs office if you want more detailed information. Please note that as importer you are responsible for compliance with the national regulations.


Returns policy

Within 14 days of delivery, you can return all items (including reduced-price items) free of charge and easily within Germany. The items must be returned to us as a single consignment. Please use the DHL returns portal for returning items.

Please allow between 10 and 14 days between receipt of returned merchandise and reimbursement of the purchase price. After receiving your returned merchandise we will notify you by email about issue of the credit note.
See our general terms and conditions of sale and supply for more information. 

Please email inquiries to webshop@teneues.com.


DHL returns portal

Your free returns service in Germany. Please note that this service is intended only for the return of goods purchased in our online shop. These instructions will step you through the simple process and your return consignment can then be processed quickly:

 

  1. 1. Click on the DHL returns portal logo or click here.
  2. 2. Make the appropriate entries in all the boxes. Enter the number of your purchase order as the order number.
  3. 3. When you have finished your entries, print out the returns address label and use it to send your return consignment to us.

 

We will process your return consignment as quickly as possible after receiving it.